(EDGE) A U.S. commercial airline's alleged mistreatment of passengers has once again made the headlines.
The latest customer disservice involved Southwest Airlines and a family with two dads who were denied family boarding privileges, Buffalo NBC affiliate WGRZ News reports.
Grant Morse, his husband and their three children, were flying from Buffalo, New York to Fort Lauderdale, Fla. last weekend. When they approached the gate to pre-board with their small kids, a gate agent allegedly turned them away, saying "this is for family boarding only."
"This gate agent immediately approached my spouse and said this is for family boarding only, and my spouse looked up and said, 'Well, we are a family. It's myself, my spouse, and our three children,'" Morse told WGRZ. "She said it's family boarding only and got very sarcastic."
"I feel as though we were profiled the minute we walked up the boarding area," Morse said.
According to Fox, Southwest's "family boarding policy" states that one adult can board with any traveler who is "six years old or younger....during Family Boarding, which occurs after the 'A' group has boarded and before the 'B' group begins boarding."
To make matters worse, Morse's frail 83-year-old mother was on the same flight and put in an emergency exit seat instead of with her family.
A spokesperson for Southwest informed WGRZ that the mother would have to board in general boarding, as per their policy. If she needed assistance, they say the family needed to have requested that before hand.